SKRULLZ PRODUCTIONS LLC
Support
Effective 20 September 2026 · Last updated 20 September 2026
In short
Write to [email protected] and say which product. We aim to answer within two business days. Refunds for anything bought in the App Store or on Google Play are handled by the store, not by us.
§ 1 Where to write
| Product | Support address |
|---|---|
| SpeakEasy | [email protected] |
| Attack Ships — Condectum | [email protected] |
| Attack Ships — other titles | [email protected] |
| Phase Ships | [email protected] |
| JCP Images | [email protected] |
| Anything else, press, business, legal | [email protected] |
A real person reads these. We aim to answer within two business days.
§ 2 What to put in the message
- the product and, if you can find it, its version number;
- your device and its operating system version;
- what you did, what happened, and what you expected instead;
- a screenshot or a short screen recording, if it is something you can see;
- for a purchase, the order or transaction identifier from the store receipt — not your card number, which we never need and never want.
§ 3 Purchases and refunds
Anything you bought through the Apple App Store or Google Play was bought from that store, and only that store can refund it. Request a refund through Apple’s “Report a Problem” page or through the order history in the Google Play Store. We cannot reverse a store purchase, and no message to us can. If the store refuses and you believe the product was faulty, write to us and we will help you make the case.
§ 4 Accounts and deletion
Where a product of ours has accounts, it provides a way to delete the account from inside the product. If you cannot reach it, email us from the address on the account and we will delete it and confirm. See the Privacy Policy for what happens to the data.
§ 5 Reporting a security problem
Email [email protected] with SECURITY in the subject line. Tell us what you found, how to reproduce it and what it lets someone do. Please give us a reasonable chance to fix it before publishing.
We do not run a paid bug bounty. We will acknowledge you by name in the fix if you want to be named, and we will not pursue anyone who reports a genuine finding in good faith and does not access, alter or retain anyone else’s data.
§ 6 Accessibility
If a product of ours is difficult to use with assistive technology, that is a support issue and we treat it as one. See the Accessibility Statement.
§ 7 Contact
Skrullz Productions LLC
[email protected]
72 North State Road, Suite 120
Briarcliff Manor, NY 10510-1414
United States